Privacy policy

Privacy Policy

At Déa, we value your privacy and are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information to enhance your shopping experience and ensure your trust in us. By shopping with Déa, you agree to the terms of this policy.

1. Information We Collect

To provide you with the best possible service, we collect certain information when you interact with our website, including:

Personal Information: Name, email address, phone number, shipping address, and billing information to fulfill orders and provide customer support.
Shopping Preferences: Product interests, purchase history, and wishlist items to personalize your experience.
Technical Information: IP address, browser type, and device information to improve our website functionality and user experience.

2. How We Use Your Information

We use the information collected to:

Fulfill Orders: Process and ship your orders, manage payments, and handle any related inquiries.
Enhance Customer Support: Address your questions, resolve issues, and provide timely customer service.
Personalize Your Experience: Recommend products and improve our offerings based on your shopping preferences.
Improve Our Services: Analyze website usage, trends, and performance to enhance the user experience and site functionality.

3. Data Sharing and Security

Déa does not share your personal information with third parties, except:

Service Providers: For payment processing, order shipping, and secure data storage, but only to the extent necessary to perform these services on our behalf.
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations.

We employ industry-standard security measures to safeguard your data from unauthorized access, alteration, or disclosure.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to optimize website functionality and deliver a personalized experience. You can manage cookie preferences in your browser settings.

5. Your Rights

You have the right to:

Access and Update: Request access to or correction of your personal data.
Withdraw Consent: Opt-out of marketing communications at any time by clicking 'unsubscribe' in our emails.
Delete Your Data: Request deletion of your personal data, subject to certain legal and contractual obligations.

6. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Déa Customer Support
📞 Phone: +230 5833 2483